Summary

Passionate about intuitive design solutions and seeking UX/UI opportunities (internship, entry, and voluntary positions), Jessica is passionate about conflict resolution and all things creative. Proficient at Lightroom, Sketch, and InVision. Learning Adobe XD, Illustrator, InDesign, and Photoshop - aiming to expand knowledge with courses/training.

Emphasis on:

- Human-Centred Interaction: 6+ years in customer service/sales

- Design Thinking

- Organizational Behaviour: Management Trainee (non-profit consulting)

 

Skills

User Research

Personas

Experience Maps

User Flows

Information Architecture

Sketching, Wire-framing

Prototyping

Usability Testing

UI and Visual Design

Photography

Illustration


Work Experience

CANADIAN WESTERN BANK, Richmond BC

Sales and Service Representative (Full Time) - Oct 2017-Nov 2018

  • Multiple key/combination holder (vault lock, cash management, ABM lock)

  • Excellent verbal and written command of English, Cantonese and Mandarin (transactions are made predominantly in Mandarin)

  • Thorough knowledge of personal/commercial banking products (day-to-day banking, GICs, TFSA/RRSP/RRIF, bank drafts, domestic/international wire transfers, cheque certification and encashment, lending rates etc.)

  • Delivered personalized services to banking clients, developed familiar working relationships in order to serve them better

  • Exceeded investment referral quota by over 325%, to retail and commercial portfolio managers

  • Regularly filed, took calls; focusing on risk management

  • Trained new staff within a year of employment

  • Planned branch/bank activities: raffle draws, socials, charity campaigns

Global Consulting Solutions Ltd., Richmond BC

Management Trainee -May 2016-Sept 2016

  • Charitable organization focusing on various sectors of poverty relief: sustainable and natural growing methods leading to hunger relief 

  • Shadow department heads and understand the system of workflow

  • Learned basic bookkeeping skills (Quickbooks)

  • Developed and designed the website (photography), linked to the domain

  • Transcribe meeting minutes into detailed dialogue

  • Assisted with property management (inspections, plans)

Junior Graphic Designer/ Clerical Assistant — Jun 2015-Aug 2015

  • Introducing public signage ideas, create them by hand (chalk calligraphy, acrylic murals)

  • Communicating with buyers and sellers, material supply services and evaluating them by cost and efficiency and ensuring the projects meet the deadlines

  • Maintaining the organization of the office: filing, keeping the indexes up-to-date, printing and copying, phone calls 


Projects

UX/UI Design: Portfolio Case Studies

1) Capstone Project: Progress app for Android

2) Heuristic Redesign: Fido app for Android

3) 5 Day Sprint: Station Bank app for iOS

Jessica Liang Photography, Kingston ON/ Vancouver BC

Owner/Operator — Sept 2016-Present


Education

BRAINSTATION, Vancouver BC

User Experience Design, Full Time Intensive - Graduating Mar 2019

User Experience Design, Part Time - Oct 2018-Nov 2018

  • Completed a ten-week course in UX Design, from user research to project completion. We mainly utilized Sketch, Moqups and InVision in this course. We delved deeply into empathetic human-centred design (HCD, UCD, IxD) through the process of:

    • Conducting User Research to support or reiterate Value Propositions

    • Developing Personas, Experience Maps, User Flows

    • Information Architecture: Card-Sorting, Tree-Testing, Navigation

    • Sketching, Wire-framing, Prototyping, Usability Testing

    • UI and Visual Design/Interaction Design

    • Ecosystem Design

  • We were motivated to reiterate, sketch, and reiterate - constantly doing so until our research was soundly reflected in our prototypes. We received regular feedback from our instructors and each other in the cohort, particularly through weekly agile Stand-Ups. The final project presentation culminated our entire design process, to pitch and present our findings for critical feedback.

QUEEN’S UNIVERSITY, Kingston ON

Bachelor of Arts Honours -2013-2017