Fido “My Account” mobile application
Heuristic Evaluation | Redesign
It all started when…
I was trying to activate my FIDO DataBytes session* on my Android phone and I felt that the process was not user friendly. To activate 60 mins of unlimited data, I was provided with two options: tap to continue or shake for 3 seconds.
I gave it a 3-second shake, and STILL, it prompted me to tap through a confirmation modal to activate the session. Why suggest an alternative option when you have to proceed with the modal anyway?
So I teamed up with my colleague Shiva Mazlomi and we decided to do a heuristic evaluation on this task flow:
Part 1: Heuristic Evaluation (10 hours)
Part 2: Mobile App Redesign (10 hours)
FIDO Brand Identity
The elements below are listed accordingly, including Shiva’s custom vectored versions of the design elements to be used in the redesign, since we couldn’t extract the icons from screenshots alone.